The following content changes were made to the December release of Service Source CD:
- New editions of the Service Provider TIL (Tech Info Library) will be available online only at the following URL: http://tilsp1.info.apple.com/techinfo.nsf
This Service Provider TIL is updated nightly to improve the timeliness and accuracy of our technical support information. Use the same user name and password that you enter for Service Source Online to access the TIL online.
Important Note: Please keep in mind that the Acrobat TIL contained in this folder on the Companion 2 CD is no longer being updated. We are providing this TIL for your convenience, but it does not include articles that were written or updated after October 1.
- Information Alley (Acrobat archive) was removed from the Companion 2 CD. This information was obsolete.
- The Canada Program Notices archive of Canada Notices prior to 4/96, and the U.S. Service Notices archive (HyperCard stack) were moved from the Companion 2 CD to a folder called Notices Archives on the Main CD.
Also please keep in mind the following information about Service Source version 2.5, which was released on the October CD. This 2.5 release requires Acrobat Reader 3.0 and the latest Service Source plug-in (see below). Service Source 2.5 includes these features:
• Service Parts Database (SPD). Version 1.0 of the Service Parts Database is your one-stop guide to everything you need to know about Apple service parts. This self-running FileMaker Pro database replaces, in one location, all of the parts information formerly contained in the Module ID Guide and in the service manual Parts chapters.
Note: The Service Parts Database is also now available at Service Source Online! This online version is updated weekly with the very latest service parts information. Service Source Online is at this URL: http://service.info.apple.com
• Acrobat 3.0 and revised Service Source plug-in. We have designed the Service Parts Database to be launched/toggled open from within the Service Source-Acrobat startup file. To achieve this integration between SPD and Acrobat, you must
- Install Acrobat Reader 3.0 from Service Source CD.
- Or, if you're already running Acrobat 3.0, place the Service Source plug-in (SSPlugIn.FAT) inside the Acrobat plug-ins folder.
This plug-in adds a database icon to the Acrobat toolbar and “Service Parts Database” to the Service Source menu. Click or select these items to launch the database or to toggle between the database and Acrobat.
Contents
This document covers the following topics:
• What's New on Service Source 2.5
• Overview of Service Source 2.5
• Installing Service Source 2.5
• Launching Service Source
• Searching Service Source Content
• Copying Service Source 2.5 to Your Hard Drive
• Setting Up a Network File Server with Service Source 2.5
• Installing Service Source 2.5 from a Network File Server
• Launching Service Source 2.5 from a Network File Server
• Known Bugs on Service Source 2.5
• About Service Source Plug-ins
• Copyrights and trademarks
Overview of Service Source 2.5
Service Source 2.5 includes three CDs--the main Service Source CD and two Service
Source Companion CD's--and Service Source Online.
Service Source Main CD
The Main CD includes the following:
- More than 400 MB of service manuals, programs manuals, and other repair documents, all in Adobe Acrobat (pdf) files.
- An Acrobat "front end" file called Service Source Startup 2.5 that you launch from the top level of the CD and use to navigate to all content on the CD.
- The Service Parts Database, which you can launch directly from a FileMaker Pro runtime application or from within the Service Source Startup file or .
Note: The Main CD requires Adobe Acrobat Reader 3.0. If you are installing Acrobat Reader for the first time or upgrading to Reader 3.0, refer to the installation instructions below.
Service Source Companion CD's
The Companion CD's contain supplementary software and diagnostic tools to help you troubleshoot, repair, and restore software to customer systems.
The Companion One CD includes:
- Apple Software Updates (over 300 MB of system software, enablers, drivers and more)
The Companion Two CD includes:
- Diagnostic Utilities
- Apple Spec Database (FileMaker database)
- Owners Manuals (Acrobat format)
- Service Training (skill assessment guides, Mac OS 8 Control Panels training)
- AppleOrder (Service Installer)
Service Source Online
Service Source Online (URL: http://service.info.apple.com) contains
- Html versions of most of the repair and programs information found on the Main Service Source CD.
- Links to sites where you can access information (the Tech Info Library, for instance) and software (Apple Software Updates) found on the two Companion CDs.
- New and revised service manuals, which are posted in compressed pdf format for downloading.
- The online version of the Service Parts Database, which is updated weekly.
In addition, important bulletins are posted to Service Source Online weekly.
Note: Service providers can subscribe to Service Source Express to receive weekly updates regarding new postings to the site. Go to Service Source Online instructions on how to subscribe, or click the Bulletins/Online tab on the Main CD.
Installing Service Source 2.5
Service Source 2.5 (the Main CD) requires
- Acrobat Reader 3.0
- Adobe's Acrobat Reader plug-ins
- The latest version (v1.1) of the Service Source plug-in (SSPlugIn.FAT).
For proper installation or upgrade instructions, follow the scenario (A-C) below that describes your situation.
A. If you currently DO NOT HAVE any version of Acrobat Reader, you must:
• Install Acrobat Reader 3.0 from the Main CD.
Install Acrobat Reader 3.0 as follows:
- Disable virus detection software.
- Open the Install Acrobat 3.0 folder at the top level of the CD.
- Open the Reader folder.
- Double-click Install Acrobat Reader 3.0.
- Follow the on-screen instructions.
- Click Restart to complete the installation.
The Acrobat Reader 3.0 Installer creates a folder on your startup drive called Adobe Acrobat 3.0 and places Acrobat Reader 3.0, the latest Service Source plug-in (SSPlugIn.FAT), and additional plug-ins from Adobe into this folder. The plug-ins from Adobe extend the feature set of Acrobat Reader; the Service Source plug-in adds menu items and toolbar icons specifically designed to help service providers work with Service Source CD and its content. (For more information refer to "About Acrobat Plug-ins" later in this document.)
Note: In addition to installing Acrobat Reader and plug-ins, the Acrobat Installer copies to your system the latest versions of QuickTime and the Adobe Type Manager.
Note: Installation requires at least 10 MB of free disk space.
B. If you currently are running Service Source from an earlier version of Acrobat Reader (such as Reader 2.1), you must:
• Upgrade to Reader 3.0.
Upgrade to Reader 3.0 as follows:
1. Remove the existing Adobe Acrobat folder from your startup drive.
Note: If you wish, you may throw away the Adobe Acrobat folder, which was created for Acrobat Reader 2.1. Before deleting this folder, however, be sure to remove other versions of Acrobat that you may want to keep, such as Acrobat Exchange 2.1.
2. Disable virus detection software.
3. Run the Acrobat Reader 3.0 Installer from the Main CD. See "A" above.
C. If you currently are running Service Source from a version of Acrobat 3.0 that you installed from a source other than Service Source CD, you must:
• Place the latest Service Source plug-ins (SSPlugIn.FAT and Adjust Windows) in the Acrobat Plug-ins folder on your startup drive.
Install the Service Source plug-ins as follows:
1. If open, Quit Acrobat Reader and/or Exchange 3.0.
2. On your startup drive, open the Adobe Acrobat 3.0 folder, then open the Plug-Ins folder.
3. On the Main CD, open the Install Acrobat 3.0 folder at the top level of the CD, then open the Reader and Plug-Ins folders.
4. Drag the Adjust Window and SSPlugIn.FAT plug-ins from the Plug-Ins folder on the CD into the Plug-Ins folder on your startup drive.
5. Launch Acrobat Reader (or Exchange) 3.0.
Note: If you do not see the Service Source drop-down menu or the Service Source-specific Acrobat toolbar icons, or are unable to open more than one Acrobat file at a time, you have not installed the latest Service Source plug-in (SSPlugIn.FAT) in the Acrobat Plug-ins folder on your startup drive. The Service Source plug-in enhances the Acrobat menubar with Service Source options, and de-selects the Open Cross-Document Links In Same Window preference (Acrobat path: File/Preferences/General).
Launching Service Source
To launch Service Source, double click the Service Source Startup 2.5 icon at the top level of the CD.
Important: In order to use the Service Source navigation and search features, the Service Source plug-in (SSPlugIn.FAT) must be installed in the Plug-Ins folder inside the Adobe Acrobat folder on your startup drive before launching the Service Source Startup file. Read the installation instructions above for details.
Note: Service Source 2.5 is designed to run from a mounted CD. Copying partial contents of the CD to a local drive may invalidate the navigation and search features of Service Source 2.5. Refer to "Copying Service Source 2.5 to Your Hard Drive" and to "Setting Up a Network File Server with Service Source 2.5" later in this document for additional instructions.
Searching Service Source Content
All content on the main Service Source CD has been indexed and can be searched by selecting the index search icon on the Acrobat tool bar. (The index search icon depicts binoculars on top of a document.) Alternatively, you can select Search/Indexes... from the Tools menu.
The first time you click the index search icon, you will have to navigate to the index (called "Service Source index.pdx") and select it to use the search index function. To do this, from the search indexes dialog window
1. Click Indexes...
2. Click Add, and navigate to the index called "Service Source index.pdx," which is located at the top/root level of the Service Source CD.
3. Double-click the index (or select the index and click Add) to add it to the list of available indexes. Then click OK.
For information on how to use the search dialog, refer to the Help manual. Access the Help manual from the Service Source drop-down menu or by clicking the Help icon (depicts a question mark) near the right end of the Acrobat tool bar.
Note: When you initiate a search on either CD after having done a search of the TIL (Tech Info Library) on the other CD, the CD currently in the drive will eject and a dialog box will appear instructing you to insert the other CD. You DO NOT HAVE TO CHANGE CDs. Just click away the dialog box and reinsert the CD that ejected. This problem is caused by the search path established by the preferences document.
Copying Service Source 2.5 to Your Hard Drive
You can improve the performance of Service Source by copying the contents of the Main CD onto your hard drive. However, keep in mind that to retain the navigation and search features of Service Source 2.5 you must copy to your hard drive the complete contents of the Main CD, or you must retain the original file structure of all files copied to the hard drive and be sure to copy over the index folder and index file.
You may also copy the Service Parts Database to your local hard drive and use the database standalone. Copy over the entire contents of the Service Parts Database folder (Parts DB AND the Service Parts Database startup file) found at the top level of the CD.
Note: Files copied to a local hard drive are not automatically updated with subsequent releases of Service Source CD and Online. By copying the files to a local hard drive, you are assuming responsibility for keeping the files current.
To set up and install Service Source on your local hard drive, follow these steps:
1. Install Service Source (see "Installing Service Source 2.5").
2. Copy the complete contents of the Service Source 2.5 CD ROM onto your local hard drive.
3. Remove the Acrobat Installer folder--the installer does not work from a hard drive.
For additional information on copying files to a hard drive, refer to the Help manual.
Allocating More Memory
You can also improve the performance of Service Source by allocating more memory to the application. The default and preferred memory allocations for different Macintosh configurations are:
For Acrobat Reader 3.0 on a 680x0 Macintosh and on a Power Macintosh with virtual memory turned on
the default size is 3300K, but you can achieve better performance by allocating 4500K or more.
For Acrobat Reader 3.0 on a Power Macintosh with virtual memory turned off
the default size is 5227K, but you can achieve better performance by allocating 6427K or more.
For FileMaker Pro with virtual memory turned on
the default size is 1000K, but you can achieve better performance by allocating 3000K or more.
For FileMaker Pro with virtual memory turned off
allocate an additional 1600K.
Allocate more memory as follows:
- Select (highlight--do not launch) the Acrobat Reader or FileMaker application icon.
- Open the Get Info window (select Get Info from the File menu or type <command> <i>).
- Under Memory Requirements, click in the Preferred size box and type the ammount of memory you want to allocate.
- Close the window.
Setting Up a Network File Server with Service Source 2.5
You can place the contents of the Service Source 2.5 CD-ROM onto a Network file server so that users with access to the server can access Service Source information. To set up Service Source on a Network file server, follow the steps below.
Note: This procedure is supported on a Macintosh AppleShare file server only.
1. Copy the complete contents of the Service Source 2.5 CD-ROM onto the hard drive of the Network file server.
2. To prevent users from modifying the files within Service Source, give the folder with the Service Source files on the Network file server read-only access. To do this, go into AppleShare Admin and select the Privileges menu. Then select the menu item Access Information. In the Access Information dialog, check the boxes "See Folders" and "See Files" for users of the file server. Also check the box "Can't Move, Rename or Delete" and save this setup.
3. Remove the Acrobat Installer folder--the installer does not work from a local hard drive.
Installing Service Source 2.5 from a Network File Server
To view the contents of Service Source 2.5 from a Network file server, you must install Acrobat Reader 3.0 and the plug-ins that come with Service Source onto the client system. The Service Source plug-in creates a special environment for finding your way around Service Source, so we recommend installing it even if you already have Acrobat Reader.
1. Disable any virus detection software.
2. In the Chooser, select the AppleShare icon and then the Network file server that contains Service Source 2.5.
3. Install Acrobat Reader 3.0 from the Network file server. To do this, first open the Acrobat Reader folder and the DISK1 folder. Then double-click ACROREAD.MAC and follow the onscreen instructions.
For additional information, refer to "Installing Service Source 2.5" earlier in this document.
Launching Service Source 2.5 from a Network File Server
Important: To use all of the Service Source navigation and search features, you must launch Service Source 2.5 from Acrobat Reader 3.0 with the Service Source plug-in installed.
To launch Service Source, follow these steps:
1. From the Chooser, select the Network file server that contains Service Source 2.5.
2. Make sure Acrobat Reader 3.0, Reader plug-ins, and the Service Source plug-in are on the client system.
3. Double-click the Service Source Startup 2.5 icon located on the Network File server.
Known Bugs on Service Source 2.5
Issue 1
A version of the following message may appear on some pages:
"Some text in the font and character 'Geneva xxx' could not be displayed or printed correctly. The font could not be reencoded."
We have been unable to determine the exact cause of this message; the pages seem to display and print as they should. Click away this dialog and continue.
Issue 2
When running under Acrobat Exchange 3.0, you may encounter the following problem. When you initiate a search on the Main CD after having done a search of the TIL on the Companion CD (or visa versa), the CD currently in the drive will eject and a dialog box will appear instructing you to insert the other CD. YOU DO NOT HAVE TO CHANGE CDs. Just click away the dialog box and reinsert the CD that ejected. This problem is caused by the search path established by the preferences document that seems to occur only under Exchange.
About Service Source Plug-ins
The operation and use of Service Source 2.5 is enhanced by Adobe plug-ins that extend the capabilities of Acrobat Reader 3.0. Our own Service Source plug-in adds navigation features unique to Service Source documents.
The plug-ins currently enabled for use with Acrobat Reader 3.0 and Service Source 2.5 are
• Service Source plug-in (SSPlugIn.FAT). Our plug-in creates the Service Source drop down menu for navigating to the main menu (Service Source Startup), Service Parts Database, Safety document, Help file, Service Source Online, and to the "Splash" screen (About Service Source). The plug-in also creates Acrobat toolbar icons for navigating to the Service Parts Database, Help manual, main menu, and Service Source Online.
• Acrobat Search. All Acrobat documents on Service Source are indexed and full text searchable. For more information, refer to "Searching Service Source Content" earlier in this document and to the Help manual.
• Acrobat Weblink. This plug-in enables us to provide a direct link to Service Source Online. You can access this link from the Service Source drop down menu and from the special icon on the Acrobat toolbar.
• Adjust Window. This plug-in enables open Acrobat files to be tiled on the desktop so you can see and navigate to them. Acrobat will keep up to 10 files open at a time.
• AutoIndx. This plug-in automatically loads an index for the file you are opening, as long as the path to that index has been saved within the Acrobat file ahead of time.
• AcroForm. The Forms plug-in allows users to create and fill in electronic forms using Acrobat.
We have purposely disabled the Movie plug-in for use with Acrobat Reader 3.0 and Service Source 2.5. Instead, we provide MoviePlayer on Service Source CD. MoviePlayer provides the same functionality as the Acrobat Movie plug-in and has a more intuitive user interface. However, MoviePlayer does impose an additional memory requirement: 400K minimum, 1000K preferred.
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